Spring Hill Frequently Asked Questions
General
Q: Is Bravera Health Spring Hill Accredited?
Q: Is internet access available at Bravera Health?
Q: What is SafeScan?
Q: Where is the hospital located?
Q: Where should I and my visitors park?
Patients
Q: Can I still come to Bravera Health even if my doctor doesn't work here?
Q: When I arrive at the hospital, where should I go first?
Q: Does Bravera Health accept all insurance plans?
Q: What is Med-Key?
Q: Do I need to bring my current medications with me to the hospital?
Q: How do my loved ones get information about me while I am in the hospital?
Q: Do I need to take any tests before coming to the hospital?
Q: Will I need to bring any paperwork?
Q: What personal items should I bring?
Q: What about meals?
Q: Can my family or friends eat with me?
Q: Will there be television in my room?
General
Q: Is Bravera Health Spring Hill Accredited?
A: Bravera Health is accredited by the Joint Commission, which focuses on the quality and safety of care. The Joint Commission sets quality standards and evaluates organizations' performance, with the goal of improving the safety and quality of care. Organizations are surveyed by The Joint Commission on an unannounced basis as of January 1, 2006. At any time, anyone who has concerns about patient care and safety in the organization, which the organization has not addressed, is encouraged to contact the organization's management. The main hospital number is: (352) 796-5111. If the concerns cannot be resolved through the organization, contact The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181, 800-994-6610 or complaint@jcaho.org.
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Q: Is internet access available at Bravera Health Spring Hill?
A: Yes. Patients, visitors and doctors at Bravera Health Spring Hill have access to free Wi-Fi while visiting the hospital. By offering Wi-Fi accessibility, patients and their loved ones can keep up with family or work via the internet. Connectivity is available throughout the hospital including patient rooms and visitor waiting areas.
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Q: What is SafeScan?
A: Bravera Health Spring Hill was among the first hospitals in the nation to introduce the revolutionary SafeScan technology, which ensures the right medications are given to the right patients, in the right doses, at the right times. Nurses use these wireless devices - linked real time to pharmacy information - to scan barcodes on their badge, the patient's wristband, and each medication prescribed for that patient. The handheld device requires interactive documentation which assures safety through accurate medication administration.
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Q: Where is the hospital located?
A: Bravera Health Spring Hill is located at 10461 Quality Dr. Spring Hill, FL 34609, and is accessible from County Line Road and Mariner Blvd. Turn north off County Line Road onto Medical Blvd. and the hospital will be straight ahead, accessible from Quality Dr. Or, head east from Mariner Blvd. on Quality Dr. The hospital will be on your left.
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Q: Where should I and my visitors park?
A: Parking is free and available to visitors. If you are coming to the emergency department, inpatient/outpatient registration, women's services, Bravera Baby Place, diagnostic imaging or the laboratory, park on the north side (in back) of the hospital. If you are coming to our hospital as a visitor, park on the south side (in front) of the hospital (the side closest to Quality Dr.). If you are visiting rehabilitation services, human resources, or business services, park in front of the Medical Arts Building. If you are coming for wound healing or hyperbaric treatment, the facility is at the Spring Hill Medical Mall, a separate building located in front of Bravera Health at 120 Medical Drive, Suite 106.
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Patients
Q: Can I still come to Bravera Health Spring Hill even if my doctor doesn't work here?
A: Yes.
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Q: When I arrive at the hospital, where should I go first?
A: Go to either of the two main help/registration desks located in the front and rear of the hospital any day from 8 a.m. - 11 p.m. After hours, use the emergency entrance.
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Q: Does Bravera Health Spring Hill accept all insurance plans?
A: We accept most insurance plans. For a list of accepted insurance please call the hospital.
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Q: What is Med-Key?
A: Med-Key is a convenient, personalized card that you can present when you come to our hospital. Pre-programmed with all of your insurance and other registration information, your Med-Key card can simply be swiped when you come in. We'll confirm your information and you can be on your way. Med-Key is a free service of the hospital.
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Q: Do I need to bring my current medications with me to the hospital?
A: Yes, all of your current medications will need to be brought with you to the hospital for identification and then sent home.
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Q: How do my loved ones get information about me while I am in the hospital?
A: As part of our commitment to protect patient confidentiality, each patient is assigned a unique Patient ID number that a family member or friend must reference in order to obtain any information regarding your care. Upon admission you will be given the Patient ID Number along with a direct dial room number to your room so that family members may contact you directly. The patient must give family members or loved ones the Patient ID number in order for them to have access to information. ONLY the patient can release that information.
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Q: Do I need to take any tests before coming to the hospital?
A: Your physician's office will tell you if any tests are needed in advance and work with you to schedule them. Results from tests are necessary prior to many services and surgical procedures. Please make sure you have completed the tests prior to your arrival. Some insurance companies require you to receive some test at outside facilities and the results are sent to the hospital before your arrival. Please check with your insurance company if you have any questions about your insurance coverage.
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Q: Will I need to bring any paperwork?
A: Please bring any medical insurance cards and any necessary claims forms. This will speed the admissions process. Also you can go to the Med Key online registration, found under the Patients section, to speed up the process.
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Q: What personal items should I bring?
A: Hospital gowns are available, but you may bring your own dressing robe and slippers. We encourage you to bring your own toiletries from home. Personal belongings such as jewelry, cash, credit cards or items of great personal value should not be kept in your room. If you are having surgery, you will not be allowed to wear jewelry during the operation. Please be sure your jewelry, prescription medications and other valuables are sent home with a family member or friend. Please note that when you are discharged from the hospital, you may need your credit cards, checks or cash to take care of your bill. If so, please ask a friend or family member to bring them from home at that time.
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Q: What about meals?
A: Our Food Services Department is dedicated to providing you with nutritious and delicious meals. If your physician has requested a special diet for you, your meals will be specially prepared according to your physician's orders. Approximate service times for your meals are: Breakfast - 8 a.m., Lunch - Noon, and Dinner 5 p.m.
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Q: Can my family or friends eat with me?
A: The cafeteria is open for the convenience of visitors and staff every day. If your friend or family member desires a meal, he or she may visit the cafeteria and purchase a meal. Hours are: Breakfast 7 - 9:30 a.m., Lunch 11 a.m. - 2 p.m. Vending machines are located outside the cafeteria and in the emergency department waiting room where beverages and snacks may be purchased 24 hours a day.
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Q: Will there be television in my room?
A: For your entertainment and relaxation, all patient rooms are equipped with a television. We ask that you please keep the volume at a level that will not disturb other patients and minimize television use after 10 p.m. Privately owned television sets are not permitted because of electrical safety precautions.
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